Help
Support
We're here to help you get the most out of DEEPR. Browse the common questions below, or reach out and our team will get back to you.
FAQ
Frequently Asked Questions
Getting started
What do I need to get started?
An iPhone, a quiet space, and about ten seconds. Open DEEPR, record your daily voice sample, and you'll get your score right away.
The app can't hear me — how do I fix it?
DEEPR needs microphone access. On your device, go to Settings > DEEPR > Microphone and make sure it's enabled. Recording in a quiet room also gives the most accurate reading.
Recording & scores
Why can I only record once per day?
DEEPR is designed like a daily health measurement. Recording once per day ensures your score is meaningful and shows real progress over time, rather than fluctuating throughout the day.
How is my score calculated?
From a short voice sample, DEEPR analyzes five characteristics — depth, confidence, clarity, engagement, and fluency — and combines them into an overall score. It's an estimate meant to track progress, not a clinical measurement.
My score changed a lot from one day to the next — is that normal?
Some day-to-day variation is normal and depends on rest, warm-up, and environment. What matters is the trend over weeks, not a single day's number.
How long does it take to see results?
Most users start noticing improvements in their voice within 2–4 weeks of consistent daily practice. The exercises work best when done regularly.
Exercises & progress
Do the exercises actually work?
The exercises are built around established vocal techniques for breathing, resonance, and articulation. Like any training, results come from doing them consistently rather than all at once.
What happens if I miss a day?
Nothing is lost — just record again the next day and keep going. Your progress is based on the overall trend, so an occasional missed day won't set you back.
Subscription & billing
How do I cancel my subscription?
You can cancel anytime through the App Store on your device. Go to Settings > Apple ID > Subscriptions > DEEPR > Cancel Subscription. Access continues until the end of your current billing period.
How do I restore a purchase on a new device?
Sign in with the same Apple Account you subscribed with and use the app's restore option. Purchases are tied to your Apple Account.
Can I get a refund?
Purchases are handled by Apple, so refunds follow Apple's policies. You can request one through your Apple Account purchase history.
Privacy & account
Is my voice data private?
Your recordings are private to your account. Once you have an account, each recording is uploaded to our storage over an encrypted connection and kept there so you can replay it and track your progress; it is deleted when you delete your account. We analyze it on our own servers, we never publish it or sell it, and we don't use it to identify you. See our Privacy Policy for the full details, including the service providers we use.
How do I delete my account?
You can delete your account from the Profile tab in the app. Go to Profile > Settings > Delete Account. This permanently removes all of your data.
Still need help? Email support@getdeepr.app. You can also review our Terms of Service and Privacy Policy.